policies | Periodic Fable

Four ways to avoid email misunderstandings

3 November 2008 by HelenW

Have you ever been misunderstood online? We’ve all experienced occasions when an email didn’t quite convey the message it was supposed to. Such problems can take a surprising amount of time to clear up – to establish what was really being said. An amusing email mistake was reported on the

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To moderate or not to moderate

13 July 2007 by HelenW

In conversations I’ve had recently about public online communities and social networking sites, the point has been made that if a community is moderated (particularly pre-moderated, that is before publication) then it is closer to a “publishing model” and the owners of the community can be seen as responsible for

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Four ways to avoid email misunderstandings