In my previous posts about the roles and tasks within an online community or community-based social network, I discussed the roles of the Community Editor and Community Facilitator. Both these roles, but particularly that of the Community Facilitator, are really a combination of roles, but it helps to categorise the
The core principle of The Cohesion Model for Sustainable Online Communities and Social Networks (as described in my previous post on 13th November) is that there are effectively three levels within a community – the Public, the Community or Collaborative, and the Private or Individual level. There is a role associated
Andy Roberts recently posted an excellent comment on his blog about how not to use online communities. It’s well worth a read. His point is that you can’t just pop into a community and use it like a noticeboard, once – especially not for what is essentially an advert. (“You’ll
I was preparing a “checklist” for e-moderators of online communities and thought I’d post some of the more important and skilled tasks that e-moderators need to do and to evaluate themselves on. So often we hear managers who believe that anyone can run a community – they think: “how difficult
In conversations I’ve had recently about public online communities and social networking sites, the point has been made that if a community is moderated (particularly pre-moderated, that is before publication) then it is closer to a “publishing model” and the owners of the community can be seen as responsible for