Tag Archives: facilitation

Online community roles: 3. the Member Services Manager

In my previous posts about the roles and tasks within an online community or community-based social network, I discussed the roles of the Community Editor and Community Facilitator. Both these roles, but particularly that of the Community Facilitator, are really a combination of roles, but it helps to categorise the

Five ways to welcome your community members or new students

Whether you’re trying to create a learning community for the students starting your course or trying to nurture a community of practice for your business or organisation, one of the key elements of your strategy should be welcoming your participants. Every e-moderator should have welcoming techniques in their e-moderating toolbox.