Skype downtime and other technology failures

Well it’s not been a wonderful summer so far as technology goes. Small businesses and homes have been hit hard by three days of “unprecedented” disruption to the Skype internet telephony service.

According to the BBC: The problems with the service began on 16 August and stopped millions of people logging in and making calls.

Here is Skype’s explanation: The disruption was triggered by a massive restart of our users’ computers across the globe within a very short timeframe as they re-booted after receiving a routine set of patches through Windows Update.

What with the problems so many people are having with installing and using broadband and home networks, technology isn’t serving us as well as it could. And I don’t think it’s the technology at fault but the way that it is sold and distributed. The prices of the help lines are one factor that is making it difficult and costly.